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Stephen Mayo | First, Understanding

First, Understanding

July 26, 2020

“Most people do not listen with the intent to understand; they listen with the intent to reply.”

          - Stephen R. Covey, The 7 Habits of Highly Effective People


When I catch myself doing this (listening with the intent to reply), I typically discover that I'm focused primarily on addressing my own wants and fears, with very little attention on the other person's wants and fears.

Ironically, most of the reasons I reply (to persuade, to inform, to comfort, to defend, to unify) can be achieved far more effectively when I understand the other person's perspective well.

Great communication begins with great understanding.

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